The Opportunity: Service Coordinator

Contract: Permanent 

Location: Cannock 

United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Following company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
• Delivering industry leading business performance to exceed regional targets. Ensure purchase order numbers are obtained prior to starting chargeable work
• Maintaining effective communication keeping all relevant parties informed and managing expectations at all times
• Controling and monitor work in progress by ensuring jobs are completed in the field in a timely manner and invoiced when completed in line with department KPI’s
• Managing supplier performance in accordance with agreed SLA’s and escalate issues where appropriate
• Actively promoting team working ethic and provide support to cover colleagues as and when necessary
• Answering calls in line with agreed KPI’s
• Effectively problem solve and take ownership of issues to resolution
• Supporting with compliance activity when required
• Monitoring and manage out of hours activity when required by Tarmac
• Supporting the training of new team members
• Optimising business opportunities to generate additional revenue
• Undertaking any reasonable task requested by a Regional Line Manager

What will help you to excel in this role:

• Evidence of and commitment to continual professional and personal development.
• Ability to communicate convincingly both orally and in writing to all levels.
• Experience of organising and prioritising a demanding workload
• Ability to engage with customers
• Experience of organising and prioritizing a demanding workload.
• Ability to influence and persuade
• Demonstrable IT skills, Word, Excel & PowerPoint

What you can expect from us:

• Negotiable base salary
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

What’s next

• If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
• Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met